Frequently Asked Questions

Q: What is included with a standard installation?

• A Satellite modem with power supply – installed near your computer
• A Satellite dish (antenna), radio, and mounting brackets – installed on the roof or side of your house one story in height
• Two 100-ft. coaxial cables – these connect the satellite dish outside to the satellite modem inside

What circumstances would make a non-standard installation necessary?

Any custom work beyond a standard installation will incur additional charges that will need to be paid directly to the installer at time of installation. Speak with your installer about pricing for these items. Costs may vary by region and amount of work required. The most common reason for incurring a non-standard installation charge is when a pole mount is needed. A pole mount usually costs around $125 and is needed in the following instances:

• No clear view of the Southern sky (line-of-sight issue): this means that trees or other obstructions make it necessary for the installer to use a free-standing pole for the dish, rather than attaching the dish directly to your roof. There is an additional charge for the installation of a pole mount, usually around $125. Installers will not trim trees.
• Tile or other non-penetrable roofing: If the shingles on your roof are made of tile or slate, or if you have a metal roof, your dish cannot be installed there. Instead, it will need to be installed on a pole nearby.

Other situations that may cause a non-standard installation include:

• Chimney mount: Mounting a dish onto your chimney is not considered to be part of a standard installation.
• High structure: Mounting the dish to a surface that exceeds one story in height (not accessible with a 25-foot ladder) is not considered to be part of a standard installation.